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Netgear 3 Years 24x7 Oncall Warranty NBD Replacement Hardware Cat2

Product Details:
OUT OF STOCK
Product Code: NG-PMB0332UK
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£241.87

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Summary

NETGEAR\'s OnCall 24x7 is designed for customers who wish to maintain their own network products with assistance from NETGEAR technical experts. We designed the offering to complement our customer internal resources.

Description

NETGEAR recommends the OnCall 24x7 offering as the minimum coverage for customers seeking hardware and software coverage but who do not require onsite maintenance support.

Features

  • 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
  • 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
  • Express hardware replacement for arrival within next business day (NBD). This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
  • Escalation management with Plan of Action (POA)
  • Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
  • Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements

    • Specifications

    • Physical

      • Dimensions-(W) x (D) x (H) - Weight

    Warranty

    Unless otherwise stated it the product description, products come with a minimum 1 year RTB* warranty. Certain products have an increased warranty period please contact us if you wish to confirm warranty terms/duration.

    *Warranty terms for certain products may require you to return your item directly to the manufacturer/supplier.



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